GDPR PRIVACY NOTICE
Last Updated: 16 August 2026
1. Data Controller
This Privacy Notice explains how IFF Lojistik Hizmetleri Anonim Şirketi (“IFF”, “we”, “us” or “our”) collects, uses, stores and protects personal data in accordance with the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679), where applicable
Data Controller: IFF Lojistik Hizmetleri Anonim Şirketi
Address: Burç İstanbul İş Merkezi, Gökevler Mh. 2312 Sk. 18. Blok, Kat: 6, 34516 Esenyurt / İstanbul, Türkiye
Telephone: +90 212 400 13 13
Email: info@ifforwarding.com
Website: ifforwarding.com
2. Personal Data We May Collect
Depending on your interaction with IFF, we may collect and process the following categories of personal data:
- Name and surname
- Company name and job titl
- Business contact information, including email address and telephone number
- Information submitted through contact forms or quotation requests
- Shipment, cargo and logistics-related information
- Customer, supplier and business-partner information
- Correspondence and communication records
- Website usage and technical information, such as IP address, browser type, device information and cookie data
- Any other information you voluntarily provide to us
We only collect personal data that is reasonably necessary for the relevant business or operational purpose.
3. Purposes of Processing
We may process your personal data for the following purposes:
- Responding to enquiries and requests
- Preparing and providing freight and logistics quotations
- Providing freight forwarding and logistics services
- Managing customer, supplier, carrier, agency and business-partner relationships
- Coordinating shipments and logistics operations
- Communicating regarding our services and ongoing operations
- Managing contracts and commercial relationships
- Processing invoices, payments and accounting records
- Fulfilling legal, regulatory, customs and compliance obligations
- Maintaining the security and functionality of our website and IT systems
- Establishing, exercising or defending legal claims
- Improving our services and customer experience
- Sending marketing or corporate communications where permitted by applicable law
4. Legal Bases for Processing
Where the GDPR applies, we process personal data on one or more of the following legal bases under Article 6 of the GDPR:
Performance of a contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legal obligation: where processing is necessary for compliance with legal or regulatory obligations applicable to IFF.
Legitimate interests: where processing is necessary for our legitimate business interests, including operating our logistics services, managing business relationships, protecting our systems and improving our services, provided that such interests are not overridden by your fundamental rights and freedoms.
Consent: where we specifically request your consent for a particular processing activity. Where processing is based on consent, you may withdraw your consent at any time.
5. Sharing of Personal Data
Where necessary for the purposes described above, personal data may be shared with:
- Freight carriers and transportation providers
- Shipping lines and airlines
- Road transport operators
- Freight forwarding agents and overseas partners
- Customs brokers and customs authorities
- Warehouses, terminals and handling service providers
- Insurance providers
- Banks and financial institutions
- IT, hosting, website and technology service providers
- Professional advisers, auditors and legal consultants
- Public authorities, courts and regulatory bodies where required by law
- Other service providers necessary for the performance of our logistics operations
IFF does not sell personal data.
We require service providers processing personal data on our behalf to apply appropriate confidentiality and data-protection measures.
6. International Transfers of Personal Data
As an international freight forwarding and logistics company, IFF operates through a global network of carriers, agents, business partners and service providers. Consequently, personal data may need to be transferred to or accessed from countries outside the European Economic Area (“EEA”), including Türkiye and countries involved in the relevant shipment or logistics operation.
Where the GDPR applies to such transfers, we take appropriate measures to ensure that personal data receives an adequate level of protection in accordance with applicable data-protection legislation.
Where required, these measures may include adequacy decisions adopted by the European Commission, Standard Contractual Clauses (“SCCs”) or other legally recognised transfer mechanisms.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and processed.
Retention periods may vary depending on:
- The nature of our business relationship
- Contractual requirements
- Freight and shipment documentation requirements
- Accounting and tax obligations
- Customs and regulatory requirements
- Applicable limitation periods
- The establishment, exercise or defence of legal claims
When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to ensure proper website functionality, improve user experience, understand website usage and, where applicable, support analytics or other optional services.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent.
You may manage your cookie preferences through the cookie settings available on our website or through your browser settings.
For further information, please refer to our Cookie Policy, where available.
9. Your Rights Under the GDPR
Where the GDPR applies to the processing of your personal data, you may have the right to:
- Access your personal data and obtain information about how it is processed
- Rectify inaccurate or incomplete personal data
- Request erasure of your personal data in certain circumstances
- Restrict processing of your personal data in certain circumstances
- Object to processing, particularly where processing is based on legitimate interests
- Data portability, where the applicable legal requirements are met
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a competent data-protection supervisory authority
These rights are subject to the conditions, limitations and exemptions provided under applicable data-protection legislation.
10. Exercising Your Rights
If you wish to exercise your data-protection rights or have questions regarding the processing of your personal data, you may contact us at:
IFF Lojistik Hizmetleri Anonim Şirketi
Burç İstanbul İş Merkezi
Gökevler Mh. 2312 Sk. 18. Blok, Kat: 6
34516 Esenyurt / İstanbul, Türkiye
Email: info@ifforwarding.com
Telephone: +90 212 400 13 13
To protect personal data, we may request reasonable information necessary to verify your identity before responding to a request.
11. Data Security
IFF implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, accidental loss, destruction or unlawful processing.
Access to personal data is limited to employees, representatives and service providers who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.
12. Automated Decision-Making
IFF does not generally use personal data collected through this website for decisions based solely on automated processing that produce legal effects or similarly significantly affect individuals.
If such processing is introduced in the future, appropriate information and safeguards will be provided as required by applicable law.
13. Third-Party Websites
Our website may contain links to websites operated by third parties. IFF is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the applicable privacy notices of third-party websites before providing personal information.
14. Changes to This Privacy Notice
IFF may update this Privacy Notice from time to time to reflect changes in our business activities, website, legal requirements or data-processing practices.
The most recent version will be published on our website together with its latest revision date.
15. Contact
For questions concerning this Privacy Notice or the processing of your personal data, please contact:
IFF Lojistik Hizmetleri Anonim Şirketi
Email: info@ifforwarding.com
Telephone: +90 212 400 13 13
Address: Burç İstanbul İş Merkezi, Gökevler Mh. 2312 Sk. 18. Blok, Kat: 6, 34516 Esenyurt / İstanbul, Türkiy